The Challenge of Library Management by Wyoma vanDuinkerken

Author:Wyoma vanDuinkerken [VanDuinkerken, Wyoma]
Language: eng
Format: epub
Tags: LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Administration & Management
ISBN: 978-0-8389-9281-4
Publisher: ALA Editions
Published: 2011-04-22T00:00:00+00:00

Evaluating Progress and Success

From the previous sections on flexibility and balance a change leader may be wondering how any progress gets made for a change to be successful. In truth, many carefully planned changes are successful with only a few disruptions to the schedule, which can be dealt with in a straightforward manner. The key is to continue to make progress even when one is faced with the particularly difficult change initiative that seems to meet challenges every day with a wide range of staff members. Some changes will be very popular and most of the employees will be enthusiastic about the change. Others are less popular, and asking for a positive, enthusiastic response may just not be realistic. In this case, one may have to look at employee satisfaction and engagement for a really unpopular change and accept that a 65 percent engagement rate is as good as it gets.

One also has to look at how success is defined in order to see what the organization has accomplished. Is the change a smaller process-related one that impacts only three to four employees and has a discrete, short-term beginning and end? Or is it a massive change with underlying cultural issues that impact all of the staff members in one or more departments? In the latter case, one may have to break the change up into smaller chunks where one can celebrate smaller milestones.

One has to consider these factors in determining how successful a change was. Another key issue to explore in determining whether the change was successful and proceeded well is whether it accomplished the original purpose of the change. Ultimately, one asks the question, did it result in the needed cultural change? Has it led to faster processing tasks or a more harmonious work environment? Finally, does it need to be adjusted or improved upon?

It is through the evaluation process, which will be discussed more in chapter 8, that managers can discover if the change implementation process was successful and subsequently whether they were effective as change leaders. This discovery is usually achieved by collecting data in the areas of change. Some measures could include less staff to run a more efficient process, increased productivity, and increased usage as an equivalent to sales in the commercial arena. It can also be important to assess employee resilience in the aftermath of the change and how one is regarded as a leader. Despite the importance of the evaluation process, very few managers complete this final change stage. Without performing the evaluation process, managers can reach the conclusion that they led a successful change process, when in fact this was not the case.

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